What to Expect With Your Order

Our goal is for you to have smooth and successful experience working with Wildpack. To ensure a seamless process, we have outlined some of the necessary steps below based on order type. Please note these are not conclusive but are meant to give you an idea of what to expect from the order process.

New Customers: 

  1. Forecast 
  2. W-9 
  3. New Customer Form (Delivery Instructions, Important Contacts) 

Stock Packaging Only Orders: 

  1. Quote signed, deposit paid. 
  2. Introduction to Customer Success Manager (CSM). 
  3. Confirm delivery/pick-up details and timeline 
  4. Schedule delivery/pick-up (unscheduled trucks will be turned away) 

Custom Packaging Orders: 

  1. Quote signed, deposit paid. 
  2. Introduction to Customer Success Manager (CSM). 
  3. Confirm artwork, delivery/pick-up details and timeline. 
  4. Digital proofs approved. Die line approved (if needed) 
  5. Physical proofs approved (if needed). 
  6. Schedule delivery/pick-up (unscheduled trucks will be turned away) 

Shrink Sleeve Decoration Orders: 

  1. Quote signed, deposit paid. 
  2. Introduction to Customer Success Manager (CSM). 
  3. Confirm artwork, delivery/pick-up details and timeline. 
  4. Digital proofs approved. Die line approved (if needed) 
  5. Physical proofs approved (if needed). 
  6. Production scheduled 
  7. Production occurs 
  8. Schedule delivery/pick-up (unscheduled trucks will be turned away) 

Co-Pack Orders: 

  1. Quote signed, deposit paid. 
  2. Introduction to Customer Success Manager (CSM). 
  3. Necessary materials collected. Policies acknowledged.  (List below) 
  4. Production run scheduled, estimated production window shared. 
  5. Pre-production call one month out from production. 
  6. All ingredients and materials on site two weeks before production. 
  7. Production occurs. 
  8. CSM Follow-up with yields and post-production info. 
  9. 30 days for product delivery/pick-up, unscheduled trucks will be turned away. 

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Co-pack Necessary Items: 

  • MNDA  (Mutual non-disclosure agreement)
  • Formula for each SKU in 1,000 gallon batches (in pounds for solids and gallons for liquids). 
  • Specifications for each SKU (Brix, pH, CO2, ABV etc.) 
  • Batching Instructions. 
  • Artwork proofing in template. 
  • Confirmation of pack-out. 
  • Extra dunnage or case/pallet stickers (extra charge). 
  • Process Authority Letter. 

For each unique ingredient supplier: 

  • Certificate of Insurance. 
  • Supplier Letter of Guarantee. 
  • HACCP Plan. 

For each unique ingredient supplied: 

  • Spec Sheet. 
  • Allergen Statement. 
  • Certificate of Analysis (COA). 
  • Safety Data Sheet (SDS). 

Policies to be signed: 

  • Label and Formula Policy. 
  • Corrosivity Policy. 
  • Customer Provided Materials Policy. 
  • Scheduling Policy. 

**If Alcoholic:** 

  • TTB Approval. 
  • FIDS and spec sheets for all ingredients. 
  • TTB Temporary Import under Bond (TIB). 
  • Certificate of Label Approval (COLA). 
  • Label artwork. 

**If Certified Organic:** 

  • Organic Certification. 
  • H2.0A Ingredient Supplier. 
  • H2.0B Organic Product Formulation Sheet. 
  • H2.7 Commercial Availability Form (if applicable). 
  • Non-Organic Ingredient Declaration (NOID) (if applicable). 

**If Kosher:** 

  • Kosher Certification. 

**If Non-GMO:** 

  • Non-GMO Declaration. 

Useful Links 

  • Wildpack Art Guide – Here